Number of Posts: 3
Posts 1 - 3
Robots will replace customer service agents - thank god for that
Newspaper | Telegraph
Date | 15.4.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, threat
Summary | Chatbots are taking over the world. On Facebook Messenger for instance, you can ask a shopping concierge bot what you want to buy. The bot will then tailor options to your price range. This is what the future looks like: robot customer service agents. They will kill the customer service industry that we know. However, those bots will lack a human touch.
Image Description | Photograph of an iPhone screen displaying a conversation with the bot "Spring", chart showing the number of call center employees, photograph of a reception desk with a robot and real people, photograph of telemarketers
Image Tags | chart, female(s), male(s), smartphone, text
Apple faces 11 other orders for suspects' electronic data
Newspaper | USA Today
Date | 24.2.2016
Language | English
Country | U.S.
Topic Tags | law, politics, privacy, threat
Summary | After Apple had refused to cooperate with the FBI in unlocking a terrorist's iPhone for investigation, the FBI are requesting their assistance again in elevn other criminal cases. Apple had refused the initial request in order not to sell out their users' privacy and were supported by other major tech firms.
Image Description | Text document showing the criminal cases in question in a table.
Image Tags | chart, text
The end of apps is here. Long live chat bots
Newspaper | Telegraph
Date | 31.3.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, texting, threat
Summary | Apps will soon disappear as bots keep rising. Bots are helpful assistant that can chat with you within any app. Thanks to bots, you can book a table at a restaurant, or make an appointment. You just have to write a message (e.g. on Facebook or Skype), and "someone" will text you back. However, bots are not perfect. Microsoft's bot Tay expressed racist and hateful comments.
Image Description | Digital image representing a collage of a lot of apps, screenshot of a computer screen, chart, hand holding a smartphone displaying a conversation, David Marcus's Facebook post, smartphone screen showing how you can add a bot on Skype, and Tay Tweets account
Image Tags | chart, Facebook, hand(s), Skype, smartphone, text, Twitter
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