Digital Discourse Database

Number of Posts: 11
Posts 1 - 10

Chatbot tips for brands that want to get ahead of the game

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Newspaper | Telegraph
Date | 2.11.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, marketing
Summary | Chatbots mimic human conversation, and a lot of companies are using them to interact with their customers. Four experts working for CNN, Modiface, Quartz, and Mastercard talk about their experiences with chatbots (advantages, challenges, and future).
Image Description | Photograph of a woman's hands holding a smartphone.
Image Tags | female(s), hand(s), smartphone

'Siri, I was raped': Study finds smartphone assistants unable to respond to help in a crisis

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Newspaper | Mirror
Date | 15.3.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, research/study
Summary | Smartphone personal assistants have been tested and they seem to be unable to respond well to help in a crisis (e.g. suicide, rape, abuse). Developers need to do more in order to improve those personal assistants.
Image Description | Photograph of a smartphone screen displaying the message "what can I help you with?", woman hiding her face with her hands, man speaking to his phone, man hiding his face with his hands, a woman's hands using a smartphone
Image Tags | female(s), hand(s), male(s), smartphone

Google Translate now 'as good as a human' - could it save you on holiday?

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Newspaper | Mirror
Date | 30.9.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Google, smartphone, translation
Summary | Google is using artificial intelligence in its Google translate app to make it better and claims that it as good as a human translator. The new version is supposed to cut down errors by 80%.
Image Description | Photograph of a smartphone displaying the Google logo next to a picture of a landscape, hand holding a smartphone taking a picture of "sortie" and displaying the "exit" on the screen, hand holding a smartphone next to vegetables and displaying the translation aubergine-melanzana.
Image Tags | Google, hand(s), smartphone

What are AirPods and why has Apple dropped the headphone jack?

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Newspaper | Telegraph
Date | 7.9.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, smartphone
Summary | Apple announced that the new iPhone 7 would not have any headphone jack; instead, they will introduce wireless headphones (AirPods). The future is wireless, and the goal is to make headphones smarter.
Image Description | Two videos introducing the headphones, photographs of the headphones, screenshot of Lance Ulanoff's tweet about the headphones, photograph of a man wearing an AirPod, screenshot of James Titcomb's tweet, photograph of a hand holding the AirPods and another hand taking a picture of the AirPods with an iPhone.
Image Tags | hand(s), headphones, male(s), smartphone

Facebook’s 'spammy' chatbots must improve - and fast

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Newspaper | The Guardian
Date | 14.4.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Facebook, marketing
Summary | Facebook's chatbots must improve; people have been complaining about bots' nonsensical answers and spams. Chatbots are not new, but thanks to Facebook, brands and publishers can reach users more easily.
Image Description | Photograph of a hand holding a smartphone displaying the Messenger Platform beta, screenshots of three conversations with bots
Image Tags | hand(s), smartphone, text, Twitter

The end of apps is here. Long live chat bots

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Newspaper | Telegraph
Date | 31.3.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, texting, threat
Summary | Apps will soon disappear as bots keep rising. Bots are helpful assistant that can chat with you within any app. Thanks to bots, you can book a table at a restaurant, or make an appointment. You just have to write a message (e.g. on Facebook or Skype), and "someone" will text you back. However, bots are not perfect. Microsoft's bot Tay expressed racist and hateful comments.
Image Description | Digital image representing a collage of a lot of apps, screenshot of a computer screen, chart, hand holding a smartphone displaying a conversation, David Marcus's Facebook post, smartphone screen showing how you can add a bot on Skype, and Tay Tweets account
Image Tags | chart, Facebook, hand(s), Skype, smartphone, text, Twitter

Facebook wants to kill off the phone number in 2016: Claims system is from the 'flip phone era' as it reveals Messenger now has more than 800 MILLION users

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Newspaper | Mail Online
Date | 8.1.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Facebook, texting
Summary | More than 800 million people use Facebook Messenger. Facebook wants to 'kill off the phone number' and attract even more users thanks to more features. Texting and SMS were flip phone communication styles. Now we can do much more with our smartphones, and new communication styles are appearing. With Messenger, Yes, you can text, send stickers, photos, videos, voice clips, GIFs, and even money to people. You can call people and you don't even need to know people's phone numbers anymore. Facebook also wants to introduce its digital virtual assistant called "M" into Messenger
Image Description | Photograph of Mark Zuckerberg, chart displaying Messenger statistics, illustrations of two smartphones displaying a conversation with "M", and photograph of a finger touching a screen displaying several icons.
Image Tags | Facebook, hand(s), logo, male(s), smartphone, text

Facebook uses AI to help blind people 'see' the site: Feature uses audio and image recognition to describe scenes in photos

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Newspaper | Mail Online
Date | 5.4.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Facebook
Summary | Facebook introduced Automatic Alternative Text; it uses artificial intelligence to help blind people "see" posts. Automatic Alternative Text uses 'neural network' to recognize specific items in photos using millions of examples.
Image Description | Photograph of three smartphone screens displaying Facebook posts, photograph of two hands holding a smartphone, and screenshot of an iPhone's "accessibility" functions
Image Tags | Facebook, hand(s), smartphone

Auf nach Münschen

(To Munich)

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Newspaper | Die Zeit
Date | 18.2.2016
Language | German
Country | Germany
Topic Tags | artificial intelligence, research/study, texting, translation
Summary | German car manufacturers are working on voice-operated artificial intelligence assistants in cars which can operate navigation systems, phonecalls, text messages, and music selection. Operating this technology verbally is the most safe option while driving. The voice recognition is now so advanced thanks to lots of research and data collection that it can even understand voice commands in regional dialects.
Image Description | Hand operating a navigation system in a car.
Image Tags | hand(s)

Schweizer Firmen setzen auf Bots

(Swiss firms put their money on bots)

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Newspaper | Tages-Anzeiger
Date | 27.12.2016
Language | German
Country | Switzerland
Topic Tags | artificial intelligence, Facebook, privacy
Summary | Many companies in Switzerland are testing out chatbots to replace their telephone customer service. Many company chatbots can be contacted via the Facebook messenger. They are quite useful because they can organize tasks according to content and delegate them to the appropriate departments or help the customers themselves. Experts demand full transparency about what happens to customer data created in chatbot uses.
Image Description | Getty image of a woman's torso holding a smartphone, some chatbot chat screenshots and graphs.
Image Tags | female(s), hand(s), smartphone, text

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