Number of Posts: 5
Posts 1 - 5
Robots will replace customer service agents - thank god for that
Newspaper | Telegraph
Date | 15.4.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, threat
Summary | Chatbots are taking over the world. On Facebook Messenger for instance, you can ask a shopping concierge bot what you want to buy. The bot will then tailor options to your price range. This is what the future looks like: robot customer service agents. They will kill the customer service industry that we know. However, those bots will lack a human touch.
Image Description | Photograph of an iPhone screen displaying a conversation with the bot "Spring", chart showing the number of call center employees, photograph of a reception desk with a robot and real people, photograph of telemarketers
Image Tags | chart, female(s), male(s), smartphone, text
Please, Facebook, don't make me speak to your awful chatbots
Newspaper | The Guardian
Date | 29.4.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Facebook, threat
Summary | Chatbots are the future! Soon, you'll be able to do everything thanks to chatbots (e.g. order a pizza, schedule a meeting). With Facebook, the idea is to introduce third-party bots into Messenger. Existing chatbots are not perfect yet; they are still slow and don't always understand everything. Facebook's goal is to create something flawless, a platform for your phone where you'll be able to book a table, pay a bill, order a cab, check the weather, and manage your relationships.
Image Description | Photograph of Mark Zuckerberg speaking in front of a giant screen displaying the Messenger platform, photograph of engineer Charles Lawson lighting a robot's cigarette, screenshot of a tweet, photograph of a smartphone screen displaying WeChat.
Image Tags | male(s), smartphone, text, Twitter
Facebook wants to kill off the phone number in 2016: Claims system is from the 'flip phone era' as it reveals Messenger now has more than 800 MILLION users
Newspaper | Mail Online
Date | 8.1.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Facebook, texting
Summary | More than 800 million people use Facebook Messenger. Facebook wants to 'kill off the phone number' and attract even more users thanks to more features. Texting and SMS were flip phone communication styles. Now we can do much more with our smartphones, and new communication styles are appearing. With Messenger, Yes, you can text, send stickers, photos, videos, voice clips, GIFs, and even money to people. You can call people and you don't even need to know people's phone numbers anymore. Facebook also wants to introduce its digital virtual assistant called "M" into Messenger
Image Description | Photograph of Mark Zuckerberg, chart displaying Messenger statistics, illustrations of two smartphones displaying a conversation with "M", and photograph of a finger touching a screen displaying several icons.
Image Tags | Facebook, hand(s), logo, male(s), smartphone, text
Googles künstlich intelligenter Chat-Freund
(Google's artificially intelligent chat friend)
Newspaper | Tages-Anzeiger
Date | 8.9.2016
Language | German
Country | Switzerland
Topic Tags | artificial intelligence, Google, marketing, social media
Summary | Google is launching a new messaging app called Allo. Messaging apps are hailed to be the new thing after social media. Especially messaging apps lie the Chinese WeChat or Allo which have an AI assistant with which users can easily get simple information from within the app, transmit payments, or open a small shop that operates through the app.
Image Description | Reuters image of a man presenting Allo at a conference and a few screenshots of conversations with Allo's chatbot.
Image Tags | Google, male(s), text
Hey, du Mensch!
(Hey, you human! )
Newspaper | Die Zeit
Date | 15.4.2016
Language | German
Country | Germany
Topic Tags | artificial intelligence, Facebook, texting
Summary | Facebook has recently followed the footsteps of other large companies and implemented a chatbot in its messenger. Chatbots as conversational user interfaces are increasingly popular because smartphone users are reported to grow tired of having to download so many different apps. By enriching a social media service such as Facebook with a chatbot, users can enquire about things (e.g the weather) without changing platforms and using a mode that is familiar and comfortable for users: casual texting. The article however criticizes that chatbot technology is not very advanced and that it does not resemble human interaction yet.
Image Description | Photograph of a man texting in front of the Facebook Messenger logo, and screenshot of a Messenger chat.
Image Tags | Facebook, logo, male(s), smartphone, text
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