Number of Posts: 4
Posts 1 - 4
Schweizer Firmen setzen auf Bots
(Swiss firms put their money on bots)
Newspaper | Tages-Anzeiger
Date | 27.12.2016
Language | German
Country | Switzerland
Topic Tags | artificial intelligence, Facebook, privacy
Summary | Many companies in Switzerland are testing out chatbots to replace their telephone customer service. Many company chatbots can be contacted via the Facebook messenger. They are quite useful because they can organize tasks according to content and delegate them to the appropriate departments or help the customers themselves. Experts demand full transparency about what happens to customer data created in chatbot uses.
Image Description | Getty image of a woman's torso holding a smartphone, some chatbot chat screenshots and graphs.
Image Tags | female(s), hand(s), smartphone, text
Hey, du Mensch!
(Hey, you human! )
Newspaper | Die Zeit
Date | 15.4.2016
Language | German
Country | Germany
Topic Tags | artificial intelligence, Facebook, texting
Summary | Facebook has recently followed the footsteps of other large companies and implemented a chatbot in its messenger. Chatbots as conversational user interfaces are increasingly popular because smartphone users are reported to grow tired of having to download so many different apps. By enriching a social media service such as Facebook with a chatbot, users can enquire about things (e.g the weather) without changing platforms and using a mode that is familiar and comfortable for users: casual texting. The article however criticizes that chatbot technology is not very advanced and that it does not resemble human interaction yet.
Image Description | Photograph of a man texting in front of the Facebook Messenger logo, and screenshot of a Messenger chat.
Image Tags | Facebook, logo, male(s), smartphone, text
BTDTGTTSAWIO – das FBI erklärt Slang
(BTDTGTTSAWIO – the FBI explains slang)
Newspaper | Der Bund
Date | 19.6.2014
Language | German
Country | Switzerland
Topic Tags | abbreviations, childhood, texting, youth
Summary | The FBI has published a list of social media/messaging app abbreviations which helps them in their hunt for criminals and which could help the broader public to keep an eye on their children. Some of these abbreviations are: SOMSW (someone over my shoulder watching), NIFOC (naked in front of computer), and BTDTGTTSAWIO (been there, done that, got the t-shirt and wore it out). The FBI’s publication has been criticized for being irrelevant because these abbreviations are rarely used.
Image Description | Photograph of a hand holding a smartphone and texting. Photograph of a hand holding a smartphone and texting.
Image Tags | hand(s), smartphone, text
Schriftliche Forschheiten: Vom Niedergang der Höflichkeit
(Written briskness: On the demise of politeness)
Newspaper | Neue Zürcher Zeitung (NZZ)
Date | 1.9.2014
Language | German
Country | Switzerland
Topic Tags | email, language threat, politeness, school, texting, WhatsApp, word/writing
Summary | Communication researchers agree that politeness in professional writing has decreased with the rise of digital communication. Rules of formal writing are omitted: what was“Honored Professor So-and-so” is now a simple “Hello”. Both students and also professors are reported to have a relaxed level of formality in email exchanges. This is usually seen as an influence of texting, where traditional messages of respect are omitted, but it can also be argued that the new brief communication style is a form of respecting the addressee’s time by writing efficiently.
Image Description | Photograph of a female texting; the shot does not show the person's face but emphasizes the phone.
Image Tags | female(s), hand(s), smartphone, text
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