Number of Posts: 4
Posts 1 - 4
Chatbot tips for brands that want to get ahead of the game
Newspaper | Telegraph
Date | 2.11.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, marketing
Summary | Chatbots mimic human conversation, and a lot of companies are using them to interact with their customers. Four experts working for CNN, Modiface, Quartz, and Mastercard talk about their experiences with chatbots (advantages, challenges, and future).
Image Description | Photograph of a woman's hands holding a smartphone.
Image Tags | female(s), hand(s), smartphone
'Siri, I was raped': Study finds smartphone assistants unable to respond to help in a crisis
Newspaper | Mirror
Date | 15.3.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, research/study
Summary | Smartphone personal assistants have been tested and they seem to be unable to respond well to help in a crisis (e.g. suicide, rape, abuse). Developers need to do more in order to improve those personal assistants.
Image Description | Photograph of a smartphone screen displaying the message "what can I help you with?", woman hiding her face with her hands, man speaking to his phone, man hiding his face with his hands, a woman's hands using a smartphone
Image Tags | female(s), hand(s), male(s), smartphone
Wenn das Handy antwortet: So zahlen wir in Zukunft
(When the phone responds: this is how we will pay in the future)
Newspaper | Handelszeitung
Date | 2.3.2017
Language | German
Country | Switzerland
Topic Tags | artificial intelligence, Google, marketing, smartphone
Summary | Various companies like Google and Amazon are coming up with new conversational commerce solutions, i.e. (voice command) chatbots with which one can conversationally make purchases online. Making payments via smartphone apps is very common in China while Switzerland is lagging behind. Some companies like Mastercard are already working on further ways to pay, namely by verbal cues. This means that people will only have to say it to secure the payment.
Image Description | Two informational videos and a series of photos from a technology convention.
Image Tags | female(s), hand(s), male(s), smartphone, tablet
Schweizer Firmen setzen auf Bots
(Swiss firms put their money on bots)
Newspaper | Tages-Anzeiger
Date | 27.12.2016
Language | German
Country | Switzerland
Topic Tags | artificial intelligence, Facebook, privacy
Summary | Many companies in Switzerland are testing out chatbots to replace their telephone customer service. Many company chatbots can be contacted via the Facebook messenger. They are quite useful because they can organize tasks according to content and delegate them to the appropriate departments or help the customers themselves. Experts demand full transparency about what happens to customer data created in chatbot uses.
Image Description | Getty image of a woman's torso holding a smartphone, some chatbot chat screenshots and graphs.
Image Tags | female(s), hand(s), smartphone, text
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