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Schweizer Firmen setzen auf Bots
(Swiss firms put their money on bots)
Newspaper | Tages-Anzeiger
Date | 27.12.2016
Language | German
Country | Switzerland
Topic Tags | artificial intelligence, Facebook, privacy
Summary | Many companies in Switzerland are testing out chatbots to replace their telephone customer service. Many company chatbots can be contacted via the Facebook messenger. They are quite useful because they can organize tasks according to content and delegate them to the appropriate departments or help the customers themselves. Experts demand full transparency about what happens to customer data created in chatbot uses.
Image Description | Getty image of a woman's torso holding a smartphone, some chatbot chat screenshots and graphs.
Image Tags | female(s), hand(s), smartphone, text
Hey, du Mensch!
(Hey, you human! )
Newspaper | Die Zeit
Date | 15.4.2016
Language | German
Country | Germany
Topic Tags | artificial intelligence, Facebook, texting
Summary | Facebook has recently followed the footsteps of other large companies and implemented a chatbot in its messenger. Chatbots as conversational user interfaces are increasingly popular because smartphone users are reported to grow tired of having to download so many different apps. By enriching a social media service such as Facebook with a chatbot, users can enquire about things (e.g the weather) without changing platforms and using a mode that is familiar and comfortable for users: casual texting. The article however criticizes that chatbot technology is not very advanced and that it does not resemble human interaction yet.
Image Description | Photograph of a man texting in front of the Facebook Messenger logo, and screenshot of a Messenger chat.
Image Tags | Facebook, logo, male(s), smartphone, text
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