Number of Posts: 4
Posts 1 - 4
Robots will replace customer service agents - thank god for that
Newspaper | Telegraph
Date | 15.4.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, threat
Summary | Chatbots are taking over the world. On Facebook Messenger for instance, you can ask a shopping concierge bot what you want to buy. The bot will then tailor options to your price range. This is what the future looks like: robot customer service agents. They will kill the customer service industry that we know. However, those bots will lack a human touch.
Image Description | Photograph of an iPhone screen displaying a conversation with the bot "Spring", chart showing the number of call center employees, photograph of a reception desk with a robot and real people, photograph of telemarketers
Image Tags | chart, female(s), male(s), smartphone, text
The end of apps is here. Long live chat bots
Newspaper | Telegraph
Date | 31.3.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, texting, threat
Summary | Apps will soon disappear as bots keep rising. Bots are helpful assistant that can chat with you within any app. Thanks to bots, you can book a table at a restaurant, or make an appointment. You just have to write a message (e.g. on Facebook or Skype), and "someone" will text you back. However, bots are not perfect. Microsoft's bot Tay expressed racist and hateful comments.
Image Description | Digital image representing a collage of a lot of apps, screenshot of a computer screen, chart, hand holding a smartphone displaying a conversation, David Marcus's Facebook post, smartphone screen showing how you can add a bot on Skype, and Tay Tweets account
Image Tags | chart, Facebook, hand(s), Skype, smartphone, text, Twitter
Please, Facebook, don't make me speak to your awful chatbots
Newspaper | The Guardian
Date | 29.4.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Facebook, threat
Summary | Chatbots are the future! Soon, you'll be able to do everything thanks to chatbots (e.g. order a pizza, schedule a meeting). With Facebook, the idea is to introduce third-party bots into Messenger. Existing chatbots are not perfect yet; they are still slow and don't always understand everything. Facebook's goal is to create something flawless, a platform for your phone where you'll be able to book a table, pay a bill, order a cab, check the weather, and manage your relationships.
Image Description | Photograph of Mark Zuckerberg speaking in front of a giant screen displaying the Messenger platform, photograph of engineer Charles Lawson lighting a robot's cigarette, screenshot of a tweet, photograph of a smartphone screen displaying WeChat.
Image Tags | male(s), smartphone, text, Twitter
What Chatbots Reveal About Our Own Shortcomings
Newspaper | The New York Times
Date | 24.4.2016
Language | English
Country | U.S.
Topic Tags | artificial intelligence, marketing, misunderstanding, threat, Twitter
Summary | Artificial intelligence is the new big thing but it is mostly geared towards commercial services like ordering pizza, etc. Microsoft for instance proudly announced that their AI assistant can now even understand slang inputs. But this way of learning from actual users has shown to be risky when Microsoft released their AI robot Tay on Twitter and people trolled them by teaching Tay offensive things.
Image Description | Illustration and a GIF of smartphones typing.
Image Tags | gifs, smartphone, text
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