Digital Discourse Database

Number of Posts: 4
Posts 1 - 4

Facebook’s 'spammy' chatbots must improve - and fast

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Newspaper | The Guardian
Date | 14.4.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Facebook, marketing
Summary | Facebook's chatbots must improve; people have been complaining about bots' nonsensical answers and spams. Chatbots are not new, but thanks to Facebook, brands and publishers can reach users more easily.
Image Description | Photograph of a hand holding a smartphone displaying the Messenger Platform beta, screenshots of three conversations with bots
Image Tags | hand(s), smartphone, text, Twitter

The end of apps is here. Long live chat bots

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Newspaper | Telegraph
Date | 31.3.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, texting, threat
Summary | Apps will soon disappear as bots keep rising. Bots are helpful assistant that can chat with you within any app. Thanks to bots, you can book a table at a restaurant, or make an appointment. You just have to write a message (e.g. on Facebook or Skype), and "someone" will text you back. However, bots are not perfect. Microsoft's bot Tay expressed racist and hateful comments.
Image Description | Digital image representing a collage of a lot of apps, screenshot of a computer screen, chart, hand holding a smartphone displaying a conversation, David Marcus's Facebook post, smartphone screen showing how you can add a bot on Skype, and Tay Tweets account
Image Tags | chart, Facebook, hand(s), Skype, smartphone, text, Twitter

Facebook wants to kill off the phone number in 2016: Claims system is from the 'flip phone era' as it reveals Messenger now has more than 800 MILLION users

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Newspaper | Mail Online
Date | 8.1.2016
Language | English
Country | UK
Topic Tags | artificial intelligence, Facebook, texting
Summary | More than 800 million people use Facebook Messenger. Facebook wants to 'kill off the phone number' and attract even more users thanks to more features. Texting and SMS were flip phone communication styles. Now we can do much more with our smartphones, and new communication styles are appearing. With Messenger, Yes, you can text, send stickers, photos, videos, voice clips, GIFs, and even money to people. You can call people and you don't even need to know people's phone numbers anymore. Facebook also wants to introduce its digital virtual assistant called "M" into Messenger
Image Description | Photograph of Mark Zuckerberg, chart displaying Messenger statistics, illustrations of two smartphones displaying a conversation with "M", and photograph of a finger touching a screen displaying several icons.
Image Tags | Facebook, hand(s), logo, male(s), smartphone, text

Schweizer Firmen setzen auf Bots

(Swiss firms put their money on bots)

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Newspaper | Tages-Anzeiger
Date | 27.12.2016
Language | German
Country | Switzerland
Topic Tags | artificial intelligence, Facebook, privacy
Summary | Many companies in Switzerland are testing out chatbots to replace their telephone customer service. Many company chatbots can be contacted via the Facebook messenger. They are quite useful because they can organize tasks according to content and delegate them to the appropriate departments or help the customers themselves. Experts demand full transparency about what happens to customer data created in chatbot uses.
Image Description | Getty image of a woman's torso holding a smartphone, some chatbot chat screenshots and graphs.
Image Tags | female(s), hand(s), smartphone, text

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